Consistent solid quality pens and refills. Efficient service when ordering.
Great Pens and Customer Service
It's really more 4.5/5 stars. I recommend them to everyone and constantly get compliments when I let customers use them. I love the weight and feel of these pens. I have a full size Grafton and got a mini for my wife. We had some issues with the twist function on the mini and the clasp broke on the full size, but customer service got back to me right away and sent an immediate replacement in both instances. I like when a company with a great product will still own little defects and make it right (pun not intended). I'll be ordering more as Christmas presents as a result. I do have some issues writing on glossy paper or on sticky notes, so hopefully that is addressed in future refills, but that's really my only complaint. I'd love to see some more pen (not ink) colors and even customization Options in the future. These pens would beat the pants off of any engraved pens from "Things Remembered" or the like.
Not what I expected
It arrived quickly. It feels good in the hand, however, the cartridge skips a great deal. I am willing to consider that the gloss of the paper I am writing on might be the issue, but a Cross Gel Pen does not exhibit the same properties.
Excellent! I would probably like a finer pint than the one sent but there was no way to tell how broad the ballpoint was as prior to purchase. Everyone at work loves it too!
Love pens I’ve purchased! And the turn around time is minimal! I see no need to look elsewhere for my writing tools.